FAQ
At BRANDRIFT LTD, we know that choosing the right piece for your home is an important decision. Here you’ll find answers to some of the most common questions our customers ask—presented with the same clarity and care we bring to our designs.
🛋️ Products & Materials
Q: Are your products made to last?
A: Absolutely. Each vanity table, desk, or piece of tableware is crafted with durability in mind, using carefully sourced materials that blend function with timeless design.
Q: Do you use sustainable materials?
A: Yes. Our recycled ceramic tableware is just one of our steps toward sustainability, and we continue to explore eco-conscious choices across our collections.
🚚 Shipping & Delivery
Q: Do you ship across the UK?
A: Yes, we deliver to all UK addresses. Shipping costs £5.99, and orders above £50 enjoy free delivery.
Q: Do you ship internationally?
A: Yes, we ship worldwide. International shipping is £15, with free delivery for orders above £200. Delivery times vary from 7–15 business days depending on location.
Q: How can I track my order?
A: Once your order has been dispatched, you will receive a confirmation email with your tracking number to follow your parcel in real time.
🔄 Returns & Refunds
Q: What if I change my mind after purchase?
A: No worries. We offer a 30-day free return and exchange policy, ensuring your experience is as flexible as it is elegant.
Q: How long does it take to process a refund?
A: Once your return is received and inspected, refunds are processed within 5–10 business days back to your original payment method.
💳 Payments
Q: What payment methods do you accept?
A: We accept major credit and debit cards, as well as other secure payment options available at checkout.
Q: Are my payment details secure?
A: Yes. All transactions are encrypted and processed through trusted, secure gateways.
💬 Customer Care
Q: How can I contact you?
A: You can reach us via email at info@brandriftltd.shop or by phone at +44 7917 837165 (Monday–Friday, 9:00 AM–6:00 PM GMT). Our customer care team is here to ensure your journey with us is seamless.
✨ In essence: Whether you’re asking about delivery, returns, or design details, our goal is to make every interaction as reassuring as the products we offer.